How British Telecom is leveraging Twitter data
Case Study British Telecom And Customer Love - Sorry as a Service
BT Group - Wikipedia
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BT tries to 'shift the dial on trust' with focus on 'converged' future
British Telecom case study
BT to add 500 jobs to meet customer service targets… - Contact Centre Summit | Forum Events
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Your right to request a decent broadband service: What you need to know - Ofcom
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PPT - Advantage CA-IDMS Release 16 Beta Experience PowerPoint Presentation - ID:553788
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A blueprint for telco transformation | McKinsey
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How a leading British Telecom giant exceeded its cash collection targets - Wipro
British Telecom Company - Worst Customer Service from a UK Business
